Visitor
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3 Messages
“Planned” maintenance is not actually planned given the notice period
I’ve encountered SIX times of maintenance in last TWO WEEKS. Everytime, xfinity just sends a text saying “we have a planned maintenance today”. If a maintenance is really “planned”, you should give a schedule form where I can look up .eg all dates of maintenance in this month, instead of just sending a simple, rude same-day text. It looks contingent. It Looks like you are just abusing the concept of “planned” to get rid of outage credit for actually accidental outages.
Also, given the frequency of maintenance I have been through these days(and I have been impacted a lot because I stay late), $5 per outage is far from enough. It should scale exponentially by number of days instead of proportionally if they are SO FREQUENTLY
NoNoBadPuppy
Problem Solver
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613 Messages
2 days ago
Not all maintenance is scheduled in advance.
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EG
Expert
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110.8K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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1.4K Messages
2 days ago
Hi there, @user_5aa85! Thanks for reaching out to us here on the Community Forum and sorry to hear about the downtime. There's never a good time for service to be unavailable. I can understand your view on planned maintenance alerts. We generally also post them in advance with a banner on the XFINITY App. We can check and see if there is something going on and take a look at credits. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
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