6 Messages
Plan is 500 speed is 100
Hi my internet speed seems slow so I went to upgrade my speed. My current plan on the app says 500 speed. This is what I pay for. The current service says 100 speed. Why am I paying for 500 and getting 100?
6 Messages
Hi my internet speed seems slow so I went to upgrade my speed. My current plan on the app says 500 speed. This is what I pay for. The current service says 100 speed. Why am I paying for 500 and getting 100?
user_Will
6 Messages
2 months ago
11:55
Your plan
= ⑦
Change plan
Speed
Download speed: up to 100 Mbps, Upload speed: up to 5 Mbps
Upgrade speed
Equipment
Customer owned modem
Add xFi Gateway
Usage
312 GB / used this month (Sep 1 - Sep
30)
View usage
AA O
• xfinity.com
凸
囗
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user_Will
6 Messages
2 months ago
CURRENT SERVICES
Internet
500 Mbps
TV
30+ Channels
CURRENT MONTHLY TOTAL
$126.86/mo
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EG
Expert
•
106.9K Messages
1 month ago
@user_Will @XfinityWilliam
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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EG
Expert
•
106.9K Messages
1 month ago
Hey @XfinityRichard would you mind sharing with the community what the solution was ?
1
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EG
Expert
•
106.9K Messages
1 month ago
@user_Will
Thanks for sharing that !
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