Skip to main content
user_yk1ube
1st Topic
1st Like

Visitor

 • 

3 Messages

Saturday, December 13th, 2025 12:55 AM

Closed

Pixelation issues and intermittent internet outages

For the past 18 months or so, I've been dealing with horrible pixelation issues as well as random intermittent internet outages. That last 1 to 3 minutes at a time.

Question

 • 

Updated 

25 days ago

39

5

0

Oldest First
Selected Oldest First
EG

Expert

 • 

115.4K Messages

1 month ago

The concern is not "Community Center / Guidelines" help related............ Topic moved here to the proper help section for assistance. 

0

0

EG

Expert

 • 

115.4K Messages

1 month ago

0

0

XfinityAbby

Official Employee

 • 

543 Messages

1 month ago

Hello @user_yk1ube. Thank you for reaching out on our community forum. I would love to take a look at the account and run through some troubleshooting. 

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

0

0

EG

Expert

 • 

115.4K Messages

1 month ago

@user_yk1ube 

Did you have a chance to see if any of those tips apply? Please respond right here in your topic on these public help forums. Thank you.

(edited)

1

0

user_yk1ube

Visitor

 • 

3 Messages

Hi EG,

Thank you for the reposnse and sorry about my delayed response. 

Unfortunately I hit an impasse at the first step :( tried to restart the receiver as suggested- and the receiver got stuck in an endless reboot loop.... never powered back on. I'm planning a visit to the local Xfinity location on Sunday to get the receiver replaced.

I can  update you once that's completed.  Crossing my fingers 

27 days ago

EG

Expert

 • 

115.4K Messages

27 days ago

Good luck !

3

0

user_yk1ube

Visitor

 • 

3 Messages

Thanks EG! 

Uodate: happy  to report thag the replacement receiver corrected all the crazy pixelation issues. Turns out the receiver was the culprit.... after a gradual failure, it took the complete failure of it to prompt the need to get it replaced - and to prove that it was the culprit. 

That also proves that the mini internet outages (1 - 3 minutes at a time - at random times) was a separate issue.

Those mini outages seem to happen more often when the weather is bad ( heavy snow or heavy rain) which might suggest an issue with the outside of the building 

26 days ago

XfinityKei

Official Employee

 • 

2.1K Messages

@user_yk1ube This is great news! Thanks so much for posting the update for everyone. Glad to know that swapping out the equipment has resolved your cable concerns. If you need anything else please create a new post for us. Have a great rest of your day. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

25 days ago

0

EG

Expert

 • 

115.4K Messages

@user_yk1ube​ 

Glad you got it squared away ! Be well !

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

25 days ago

0

forum icon

New to the Community?

Start Here
// -->