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Monday, March 4th, 2024 8:01 PM

Closed

Pixelation and internet dropouts

I see that pixelation and internet dropped send to be a thing. Personally, have chatted with support at least 4 times this year regarding the problem but get no real response as to what is the issue. The random drops in internet access is getting frustrating after support tells you there is nothing wrong with system. Any suggestions how to proceed from here would be great. XB8 modem installed last fall as well as upgraded DVR box. 

Expert

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110.4K Messages

1 year ago

2 Messages

Well, after two tech visits, it might have been solved. But it's only Monday and was fixed on the last Saturday. Connections at house box and joint neighborhood box were outdated, and then the cable at the house was cut and black taped over, somewhat exposing the shielding. This might have been why reception during wind and storms were such an aggravation. New connections, no black tape and things have worked good, for the most part. Internet dropped out Saturday evening, but otherwise things are operating in good stead.

Official Employee

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2.1K Messages

 

user_6zdsrk Good to hear our local technican team was able to help! 

 

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