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Ping Spiking on intervals
I've been having issues where my latency will spike approximately every 11 minutes or so. I've seen it go every 20 or 30 minutes, but it's very consistent. Looking for any assistance. I've replaced the modem and the issue persists.
XfinityDemitrius
Official Employee
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1.8K Messages
29 days ago
Hey @user_cfu12h, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Internet connectivity issues and ping spikes. I would be more than happy to offer my assistance looking into this further for you.
Typically, with small spikes, that can indicate a small signal quality issue. Some main things to check would be the coax cable connection. Would you be able to ensure the coax cable is in good quality with no hard bends, kinks, bite marks or cuts that could interfere with the signals? Another good helpful tip is visiting our 'Tips for troubleshooting your Xfinity Internet connection' knowledge base. If you are still experiencing issues, could you please review the knowledge base and follow the steps to provide us with your signal levels? This will be tremendously helpful in troubleshooting further.
Hope to hear from you soon.
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