7 Messages
ping spikes
My ping to video games is usually pretty consistently at 30-60 but since about 3 days ago it spikes up to ~400 every few seconds, I've restarted my router, I've tried practically every online fix I could try yet it still randomly spikes. This issue doesn't occur with a computer that has ethernet, but I also know it's not my wifi receiver, as every mobile device in the house also suffers from this issue, though it doesn't impact them quite as much.
I'm using a third party ping test as an example, obviously not quite as trustworthy but it shows what's been happening pretty well. (and no it's not because of the region)
XfinityVianney
Official Employee
•
1.7K Messages
2 months ago
Thank you for reaching out! I understand how frustrating it must be to experience these ping spikes during your gaming sessions. I appreciate the detailed information you've provided. Let's work together to get this resolved.
The Xfinity App is also a great resource to review any network details or check if we may have any issues in the area. The app has a lot of troubleshooting resources with links to our website, where you'll find additional help articles.
Could you please answer a few questions to help us diagnose the issue better?
Your responses will help us identify the root cause and give us the best solution for a smoother gaming experience. Please circle back with any recent changes or updates you've seen as well. We are here to help.
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TacoGames
7 Messages
1 month ago
Got this email a few days ago, received no confirmation or notification on whether it was actually done or not
and im still having the same issue
it's slightly better than it was before but the fact that I'm still having the issue despite it having been "fixed" is irritating at best
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