Visitor
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12 Messages
Ping increases drastically randomly
Hello,
So I am having an issue where while I am gaming, at random times, for no reason, my ping shoots up to 5000 for about 30 seconds, then comes back down. Which often causes me to be removed from matches. I have spoken with 2 agents, one agent two times. The first agent concluded that it was due to me being over my usage 1.2 terabyte limit, which I thought was the cause since I've had similar issues in the past with the same cause, so I upgraded, but that wasn't the case this time. I spoke with the second agent, he told me that he synced my modem with the gateway and that the issue wouldn't occur anymore. Five minutes later, it happened once again. I was able to get reconnected with the same agent and was told to wait 10-20 minutes, a day later, it's still happening, just less often, which is still an issue. I use a ethernet cord from my modem to a Nighthawk router, which uses another ethernet cord to my computer, this is due to the fact that the ethernet cord that I originally purchased was about an inch short of my computer, and it was the longest in stock at the time.
zandor60657
Contributor
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200 Messages
2 years ago
What modem & router do you have? There are some modems & routers with a known issue that causes excessive latency based on a buggy Intel "Puma" chipset.
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EG
Expert
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106.2K Messages
2 years ago
FWIW. Do you have the TG3482G *gateway* device in bridge mode ? If not, you should if you are hanging a separate / stand-alone router off of it.
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RM485
Visitor
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12 Messages
2 years ago
I've enabled bridge mode on the gateway, but my router needs to update, so I will update it and monitor my ping and see if the issue persists or if this was a fix.
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RM485
Visitor
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12 Messages
2 years ago
It's still happening after enabling bridge mode and updating my router.
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zandor60657
Contributor
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200 Messages
2 years ago
That's a Puma 7 modem. The problems are mostly with Puma 6 AFAIK, but there seems to be a lot of suspicion hanging over Puma 7 as well. So it could be the modem, especially for gaming problems.
Of course it could also be an issue with cabling, Comcast's equipment, or perhaps even your computer or an ethernet cable. I've been in IT ~20 years and yeah, I've seen bad NIC ports on computers. Sometimes they do really weird things when they fail. I've also had bad cables and problems that were in Comcast's end. All I'm really saying here is the issue could be anywhere.
The first thing I'd do is log onto the TG3482G's admin interface and check the signal stats and error logs. Post them on here and we'll have a look. Just bear in mind you need to redact all the routable IP addresses and MAC addresses (CM-MAC, etc.) from the error logs. The forums regard those as private personal information and will block your post if you include them. I'd best to cut and paste rather than posting screen shots. The forum does quite well with pasted tables.
My Googling says TG3482G = XB6. Are you renting it? If so the second thing I'd do is just have Comcast swap it out. Getting Comcast to swap out a gateway is really easy. It's like the first thing they want to try if there's a problem. If you're on a gigabit+ plan you might get an XB8, otherwise they'll probably give you an XB7.
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RM485
Visitor
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12 Messages
2 years ago
I disabled bridge mode on the gateway and managed to get the ethernet cord from my router to reach my computer and connected it directly from my gateway to my computer. No Change. So, the issue lies in the computer, cord or gateway.
Error logs:
Downstream:
Upstream:
(edited)
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RM485
Visitor
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12 Messages
2 years ago
Googled the error that was appearing in the log, seemed that people who were getting the error were having similar issues, such as 3400 ping then going to normal, I found a possible fix in this thread: https://forums.xfinity.com/conversations/your-home-network/symptom-cannot-reach-url-dhcpv6-missing-option-24-and-option-82-persistent-cable-model-event-error-logs/622cf2e26c4cd02237d454e5
The comment containing the possible solution stated: "I logged into my gateway via web interface (10.0.0.1) and under Gateway -> Connection -> Local IP Network, in IPv6 section, the 'Stateless' checkbox was checked and grayed out / cannot be unchecked, but the 'Stateful' checkbox was also checked and able to be toggled. I unchecked the 'Stateful' option and saved settings. BOOM, everything seems to be working fine now!"
I will do the above and monitor the way my connection, in the mean time please keep assisting me.
Edit: It's been about 20 minutes, my ping hasn't gone up yet.
(edited)
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RM485
Visitor
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12 Messages
2 years ago
So, after trying the fix mentioned, it still happens just left often, it happened again after about an hour since my last post.
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RM485
Visitor
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12 Messages
2 years ago
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RM485
Visitor
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12 Messages
2 years ago
Well I spoke too soon, the issue no longer happens, I have went through a full night of gaming with it not happening again, seems like the fix mentioned worked.
Edit: Even though the issue is fixed, should I still get the gateway swapped for another?
(edited)
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