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Monday, September 16th, 2024 4:03 PM

Ping and internet keeps cutting out multiple times a day

about 2-3 times a hour my ping spikes and i lose internet makes it impossible to play games and it keeps cutting out our blink home security at 2 am every night which makes it useless if something happens 

Official Employee

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1.3K Messages

2 months ago

 

user_qmkhg4 Good morning! Thank you for reaching out to our Community Forums Support Team regarding your internet connection. Have drops in your connection can be frustrating. I'm to help you get in the right direction for your services to be working properly. Before we begin, can you please share any troubleshooting steps you have already tried? This way I know where we should pick up at. Thank you, and I look forward to working with you! 

 

Expert

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106.9K Messages

2 months ago

@user_qmkhg4 

I'll suggest some tips you can try in case you are not technically inclined;

https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9 

Good luck !

(edited)

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