Comcast no longer offers Norton or any other AV software. They would have us believe that their "xFi Advanced Security" (see https://www.xfinity.com/support/articles/online-security-with-xfi-faqs) is just as good, if not better, than actual anti-virus software, although it is only available to customers who rent one of their modem/router/eMTA gateway devices, is pretty much a "black box", and lacks many features available with Norton or McAfee.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
Hi there @user_669d78! Thanks so much for taking the time to reach out to Xfinity Support with Digital Care here on our Community Forum. We are so glad to hear from you and happy to help out in any way that we can. No worries! You have reached out to the right team, and we are going to get you squared away. So that we can get started, please feel free to shoot us a private message with your full name and complete service address so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
The concern is not "Xfinity Home Security / Devices And Equipment" help related. Thread moved here to the proper help section for assistance.................................................................
BruceW
Gold Problem Solver
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26.3K Messages
3 years ago
Comcast no longer offers Norton or any other AV software. They would have us believe that their "xFi Advanced Security" (see https://www.xfinity.com/support/articles/online-security-with-xfi-faqs) is just as good, if not better, than actual anti-virus software, although it is only available to customers who rent one of their modem/router/eMTA gateway devices, is pretty much a "black box", and lacks many features available with Norton or McAfee.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityArmand
Official Employee
•
2.1K Messages
3 years ago
Hi there @user_669d78! Thanks so much for taking the time to reach out to Xfinity Support with Digital Care here on our Community Forum. We are so glad to hear from you and happy to help out in any way that we can. No worries! You have reached out to the right team, and we are going to get you squared away. So that we can get started, please feel free to shoot us a private message with your full name and complete service address so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://comca.st/3JB7y7T
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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110K Messages
3 years ago
The concern is not "Xfinity Home Security / Devices And Equipment" help related. Thread moved here to the proper help section for assistance.................................................................
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