Philips hue

Apparently the router doesn’t talk with the but hub because of Bonjour. I downloaded the flame services browser app from the Apple AppStore and it shows what devices are registering on your wireless network, the hue hub was not registering, and when I’d try and add the hue hub to my HomeKit nothing would show up, the minute the xb8 came online I was able to add the hue hub to HomeKit, and everything is working like it should. 

@user_mht6ou​ thank you. was there any follow up or explanation? I just have a feeling if I go back into the store and tell them the issue is bonjour not working they aren’t going to help me. They specifically asked what the difference was between the routers that makes one work and the other not. Just hoping one of the support people will hop on here and explain so I can show them. 

Look up Philips hue not connecting on Reddit, I got my information from there and to be honest don’t remember everything.

if you want to have a tech hop on, your best bet seems to start a thread asking like I did, it took a day or two to hear from them, but then it was really easy. 

@user_05kgzx Have you tried working with Phillips to see if they have additional information on this? It is incredibly difficult for us to troubleshoot 3rd party equipment as we do not have the tools to look at the device itself.