Visitor
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2 Messages
Periods of packet loss/no connection late evening
Hello,
Over the past few days between the hours of 6pm and midnight I've been noticing periods of very high packet loss, between 90-95% for 5-10 minutes. The few packets that come through have times around 170ms, typical ping times are about 12ms to OpenDNS servers.
I have an Ubiquti UDM-Pro 1.9.0.3413 and checking the event logs doesn't provide any meaningful information. The most recent logs in the modem were from Nov. 2020 so there's nothing I can see there.
My location is northern Illinois, I've tried reaching out to support with no success due to the fact the issue is sporadic and by the time I'm connected to a rep, the issue has been resolved.
Any input on how to handle this issue would be greatly appreciated.
XfinityBrie
Administrator
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672 Messages
4 years ago
Hey there @user_8c2dd5! Thank you for posting to our forums =] We can certainly take a look at this. Are you able to answer a few questions? Are you using any separate routers from the Ubiquti UDM-Pro, or any other modems? Is there any specific program running during the hours you're noticing the packet loss?
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SecGuy73
Visitor
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1 Message
4 years ago
I am also in northern Illinois and have been experience the exact same thing, I see high levels of packet loss to the wan gateway IP address when these issues occur but the signal levels and logs on the cable modem do not reflect an issue.
On demand content via an X1 box is also interrupted when this issue occurs.
(edited)
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CCAmir
Gold Problem Solver
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7.2K Messages
4 years ago
Hi SecGuy73, we're happy to help you as well :) Just send me a private message by clicking the chat icon at the top right hand of the forums page. Once there you won't see my name but you can select chat with specialist. I look forward to speaking with you soon.
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