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user_3xcccx
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Visitor

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3 Messages

Thursday, June 5th, 2025 4:22 AM

Payments

Is there an issue with processing payments today? I paid my bill 2 hours ago and my service still hasn't been restored. What is going on. I have to work from hom i few hours 

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Updated 

1 day ago

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XfinityDemitrius

Official Employee

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1.9K Messages

1 day ago

Hey @user_3xcccx, Thank you for visiting our official Xfinity Forums Community support page. We are not showing any issues with the payment system and have had many successful payments made today. When a payment is accepted, a confirmation email and confirmation number will be provided. Did you receive an email once you made the payment or whether the payment may have been declined?

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user_3xcccx

Visitor

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3 Messages

1 day ago

No i have not received an email or a text like i usually do but the funds were taken out of my account. 

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XfinityKassie

Official Employee

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1.8K Messages

@user_3xcccx Thank you for this information. Looks like we may need to look into your payment and communication settings. Please send your email address in a Direct Message. I look forward to working with you today. 

 

Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

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1 day ago

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EG

Expert

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110.8K Messages

1 day ago

Concern moved here to the Billing help section. 

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