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user_q42ifd
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Thursday, December 19th, 2024 12:08 PM

Password issues

I changed my wifi password last night but my device (Roku) are still signed into the old password. I also can not sign into the wifi from my phone with the new password but can with the old one 

Do I need to reset my Gateway?

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30 days ago

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XfinityAirelle

Official Employee

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2.2K Messages

30 days ago

 

user_q42ifd Hi there! We are sorry to hear you are having issues connecting after chaning your password. 

It sounds like your devices might be holding onto the old Wi-Fi settings. You don’t need to reset your Gateway just yet.

 

Here’s what to try first:

  1. Forget the Wi-Fi Network: On your phone and Roku, go to Wi-Fi settings, select your network, and choose "Forget" or "Remove."
  2. Reconnect with the New Password: Try connecting again using the new password.

If that doesn’t work, restarting your Gateway can help:

  1. Restart Your Gateway: Unplug it from power for about 1 minute, then plug it back in. Wait for the lights to stabilize.
  2. Reconnect Your Devices: Use the new password to connect.

Let me know if you’re still having trouble!

 

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EG

Expert

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108.1K Messages

30 days ago

Concern moved here to the Home Networking Help Section.

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