Packet Loss

Hi, 

I have been experiencing packet loss and intermittent connection drops (once a day) since there was maintenance done in my area around 10/22/25 - 11/6/25.

I do not believe it is related to my equipment as I was using the same equipment next door without issues before moving into the neighbor's house. 

I have replaced the ethernet cables and reset router / modem to default settings; however, I am unable to resolve this myself. 

Would it be possible to have a technician check the outside lines and assist with the investigation?

Modem: Nighthawk CM2000
Router: Asus ROG Rapture GT-AC2900

Thank you!