Visitor
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5 Messages
packet loss
I have been experiencing severe latency spikes and jitter on my connection for over 2 years at my address and a tech visit almost every couple months from you without the issue ever being resolved.
My modem-to-router ping is stable (0–1ms), but upstream from my CMTS (hop 2) I’m seeing spikes from 25ms up to 300ms.
This indicates congestion or a routing problem on your node.
Please check for node congestion, upstream noise, or CMTS load issues.
I can provide ping and traceroute logs if needed.
XfinityFrank
Official Employee
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1.9K Messages
1 month ago
Hi there, @Corbwest! Thanks for reaching out to us here on the Community Forum. Sorry to hear about the packet loss issue you've been experiencing. We can certainly check into it. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
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EG
Expert
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115.4K Messages
1 month ago
@Corbwest @XfinityFrank
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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Corbwest
Visitor
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5 Messages
1 month ago
keep getting a 1hr + wait response, or no response at all from support on this topic.
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