2 Messages
Packet loss with xfinity modem
Anyone else have a problem with the xfinity router always having packet loss when gaming i had my own modem I wouldn’t get any but since i updated to gigabit x2 internet i had no choice but to use a xfinity modem again
XfinityMichaelC
Administrator
•
4.2K Messages
2 years ago
Hey, @EA415! Thanks for reaching out to us on the forums! I apologize to hear of the issues you are having with your packet loss. I know how frustrating it can be to have the stutter when playing an online game. Having a look into the signal to the modem, there are some channels that look to be slightly out of specification, but nothing that would cause packet loss. Do you know if the coax cable from the back of the modem is going to a wall plate, or if it is going to a splitter before going to a wall plate?
Also, if you prefer to use your own modem, you would just need to make sure to have a modem that has a 2.5Gb wan port. You can see what modems are compatible with your speed tier in the list of compatible modems after you input your address and set the speed tier to 1.2 Gbps.
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