Visitor
•
2 Messages
Packet loss so bad Pc is unplayable
Recently moved into a new spot and bought the most expensive Xfinity internet package 2000 upload/download.
PC gamer so I have an Ethernet cable (100ft) cat6 running from my XB10 modem/router combo in the living room down to the basement. It’s fine maybe 20% of the time with no lag/packet loss but 80% of the time packet loss is to the point every game is unplayable.
I’m talking valorant packet loss spiking all the way to 100% - but usually goes from 0-35ish% every few seconds. Completely unplayable, enemies skipping across my entire screen can’t even shoot.
I’m concerned my coax cable is damaged but I don’t know a lot about internet since I’ve always lived in apt buildings with no issues. I even bought 2 different 100 ft cables bc I thought my Ethernet cable might be damaged but the same issue happens with both.
Anyone have any suggestions… should I buy an extender instead of running that long of an Ethernet cord? Maybe a tp link? Replace my xb10 modem/router combo? Do you think it’s my coax cable?
user_1beqb6
Visitor
•
2 Messages
1 month ago
no i having same issue with same 100 ft cord it ran fine till about a week ago now i get skips in game all the time and bad lag pauses making gamin g all but pointless
3
XfinityEricB
Official Employee
•
3.1K Messages
29 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
1
0
EG
Expert
•
116.4K Messages
29 days ago
@user_rz6g8g @XfinityEricB
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
(edited)
1
0