1 Message
Packet burst and packet loss
I'm tired of this. I try to have a good gaming experience and each time I play it will lag me out, packet loss, or packet burst. It even kicks me out of a game and then when I try to reconnect it won't. Says unstable connection. I have my pc hardwired to my router I've turned off all my phone amd tvs from wifi to see if that helps amd nothing. I reset all devices and still nothing. I have 1200 mps with unlimited data and still its garbage.
Please fix this issue.
XfinityFrank
Official Employee
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928 Messages
8 months ago
Hi there @user_vaftwn ! Connection problems are never fun, but especially when gaming! Let's see if we can get to the bottom of this! Do you also experience issues when not gaming like streaming video or browsing? Also, is it on all games or just one specifically? You mentioned you were hardwired to your router, is it a stand-alone router connected to the modem or an all-in-one gateway?
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