17 Messages

Tuesday, December 2nd, 2025 12:30 AM

Own modem shows offline after activation

The Xfinity app shows my own modem as offline after activation. My Internet is working fine. 

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Official Employee

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2.3K Messages

1 hour ago

Hey @Machiavelli777, Thank you for visiting our official Xfinity Forums Community support page. I am glad to hear that the Internet is working without issue. If any recent account changes were made, it can take up to 72 hours for the changes to reflect. Are you currently experiencing any issues with the services outside the application?

17 Messages

Internet is working fine but the my account shows 2 own modems are active. Could this the be why my Xfinity app shows my main modem (Hitron Coda56) as offline? It Xfinity app says I should contact an agent for assistance.

(edited)

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