U

Visitor

 • 

1 Message

Tue, May 11, 2021 11:26 PM

Outlet

My apartment coax outlet is supposed to be working but my gateway is still not working or turning on. I contacted my apartment manager and she said it should be working. I did the self start kit too and I am not happy to be paying for someone to come do it when it should be working. Why is it not working?

Responses

EG

Expert

 • 

87.2K Messages

1 m ago

How 'bout providing more details... Is the "Power" indicator light even lit steadily ?

Official Employee

 • 

221 Messages

1 m ago

Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there! 

EG

Expert

 • 

87.2K Messages

1 m ago

@user_39d4d3 

Please post the info that I requested here in the open forums so that all readers here may benefit from the exchange / info. There is not always the need to automatically turn everything into a private exchange.... This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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