Visitor
•
1 Message
Outlet
My apartment coax outlet is supposed to be working but my gateway is still not working or turning on. I contacted my apartment manager and she said it should be working. I did the self start kit too and I am not happy to be paying for someone to come do it when it should be working. Why is it not working?
Responses
EG
Expert
•
87.2K Messages
1 m ago
How 'bout providing more details... Is the "Power" indicator light even lit steadily ?
0
0
ComcastAirelle
Official Employee
•
217 Messages
1 m ago
Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there!
0
0
EG
Expert
•
87.2K Messages
1 m ago
@user_39d4d3
Please post the info that I requested here in the open forums so that all readers here may benefit from the exchange / info. There is not always the need to automatically turn everything into a private exchange.... This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
0