1 Message

Tue, Jul 5, 2022 2:12 AM


I have lived in this location for literally two months. I have now experienced two outages lasting over 24 hours. I have had Xfinity for the past 2 1/2 almost 3 years, and never experienced anything like this. Could it be, that in this new location the only service provider allowed is Xfinity. At my previous home location there were outages, yes, however they were always resolved within 2 to 3 hours, (if that). I can sure tell you this, I will actually have to consider getting some type of hotspot. I work from home, Xfinity could actually get me fired! I talked to a couple of the neighbors, and they say the Internet goes out all the time for hours at a time and yes days at a time!And I promise because of this whenever I move someplace else whether  Xfinity is available or not, I see how they treat these customers I will not be getting Xfinity again.

Official Employee


382 Messages

1 m ago

Thank you very much for your feedback and for letting us know about your service issues @user_0b6388. I also work from home so if I was having any issues I would be reaching out too. We are happy to help you and look forward to getting to the bottom of this with you. Please send us your full name and complete address in a direct message. Here is how you can reach us:

(Full credit to @BruceW for this excellent explanation!) 

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

  • Click "Sign In" if necessary

  • Click the "New message" (pencil and paper) icon

  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

  •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

  •  - An "Xfinity Support" graphic replaces the "To:" line

  • Type your message in the text area near the bottom of the window

  • Press Enter to send it

See https://comca.st/3yOhhDO for an example.

forum icon

New to the Community?

Start Here