Visitor
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1 Message
outages in saratoga ca
I have no internet for over a week and I am in 95070 area code.
Can someone from xfinity explain what is the issue.
I have never lost power in the storm, and my neighborhood has power since last Thursday.
I had a 1Pm on 21st target time, now it has changed again.
EG
Expert
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110.3K Messages
2 years ago
First. Check here for official info on any possible local outages;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use the Xfinity App: https://www.xfinity.com/apps
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XfinityAirelle
Official Employee
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2.6K Messages
2 years ago
Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a message, you must be signed in. Please click the envelope icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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EG
Expert
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110.3K Messages
2 years ago
@user_a42ccb
Were you able to glean any info from that link or the app ?
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