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user_qi7ekw
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3 Messages

Tuesday, March 12th, 2024 7:40 PM

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Outages in Sandy Springs/Atlanta

For the past 5 or so days there have been multiple outages to my service daily. I get notified and the app tells me that they are fixing a known outage in my area. They last anywhere from 10 minutes to an hour. I am wondering if there is any information about the cause of these and why they are happening so consistently.

Question

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Updated 

1 year ago

486

3

RCarp

1 Message

1 year ago

Same thing here. In the Sandy Springs/Fulton area and I’ve had daily outages (sometimes more than once a day, with fix estimates up to several hours out) since Friday March 8th. I tried calling customer support (after having to hit 0 about six times before getting routed to an actual person) and they scrambled to give me any kind of solution or explanation, eventually settling on a power issue at the server center that required a generator. I don’t believe that at all. This is utterly ridiculous. Been a consistent customer with no complaints for the last 3 years; this current string of problems is inexcusable.

3

user_qi7ekw

3 Messages

It's ridiculous. A power issue that required a generator that is taking them a over week to fix? I want to switch providers but unfortunately my apartment complex doesn't have too many to compete with the speeds Xfinity offers. I am thinking about settling for lower speeds because of this major inconvenience. 

(edited)

1 year ago

0

XfinityJeniece

Official Employee

 • 

3K Messages

Hey there, @user_qi7ekw thanks for reaching out through Xfinity Forums regarding your ongoing service issues. I would be happy to help you with taking a look at your connection. I rely on my services for work so I understand needing a solid connection. Please send us a Direct Message with your full name and your full address.

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinityRaul

Official Employee

 • 

1.9K Messages

Hello, @RCarp. I appreciate you making us aware of the intermittent internet issues you've been experiencing via Forums. I'd be more than happy to review your account to see what we can do to help.

In order to get started, can you please send me a private message to Xfinity Support by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_64bm9o

1 Message

1 year ago

Same issue. I’m looking to change service if this doesn’t resolve soon

1

XfinityJamesC

Official Employee

 • 

2.1K Messages

Greetings, @user_64bm9o! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having the same issues with your service, but you have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_17n8vb

4 Messages

1 year ago

I am having a similar issue though xfinity won't classify it as an outage. I haven't had usable internet for over 24 hours now and it has been extremely intermittent since 3/15. I am only getting 0-3 mbps max out of my 1000 mbps plan. 

1

0

user_17n8vb

4 Messages

For context, I am in the East Cobb, Marrieta, GA area. 

1 year ago

0

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