Visitor
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1 Message
Outage others have service in neighborhood
Good morning. We are still experiencing and outage here, but others around me have service from xfinity. How could I still be down when others around me have the service up and running?
I have reset my network and I'm tying to get an update on the issue
EG
Expert
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117.7K Messages
1 day ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityJorge
Official Employee
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2.9K Messages
2 hours ago
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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117.7K Messages
1 hour ago
@user_9k64q2
Were you able to find any outage info on that site or in the app ?
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