12 Messages
Outage marked Resolved but still no service
I was recently apart of a wide xfinity outage, which has since been marked resolved. However, I still have no service at all. I am very confident it is due to the main service line and xfinity’s network as everything in my house is new and working. I reached out to support but they scheduled my tech visit for 6/11. I think this type of outage should be prioritized with same day service since I have no service at all and it is due to an unresolved outage that must have been mistakingly marked resolved.
Please help ASAP!
XfinityNatalie
Official Employee
•
822 Messages
1 hour ago
Greetings, @user_3i1znx, we appreciate you posting on our forum regarding your service issue that remains persistent. We certainly would love to help get to the bottom of this matter by checking your appointment.
Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. We will now proceed in a direct message.
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