Outage for 3 days

Our internet was spotty starting Monday it was going in and out. Thursday at 12am it went out and never came back. I cannot work and my kids cannot do homework at home. There is no explanation or any answers. I am close to changing services.

Responses

EG

Expert

•

110.3K Messages

2 years ago

First. When these outages occur are they being officially indicated here with any info about them ?;

https://www.xfinity.com/support/status

Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.

Or you can use the Xfinity App: https://www.xfinity.com/apps

2

0

U

user_01fb30

2 Messages

@EG

Yes they appear. It came and went the first few days. Now it has not gone away since 12am Thursday. When I click the outage map it shows its down in my zip code but not my address.

2 years ago

0

XfinityAirelle

Official Employee

•

2.6K Messages

Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a message, you must be signed in. Please click the envelope icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

EG

Expert

•

110.3K Messages

2 years ago

OK, I'm going to escalate this to the Comcast corporate employees (The Digital Care Team) who are available to these boards. Perhaps they can dig deeper into it and come up with some more detailed info / an ETA for a fix for you. Good luck !

0

Your Home Network

user_01fb30

Outage for 3 days

EG

user_01fb30

XfinityAirelle

EG

New to the Community?