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user_ydllfm
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Monday, April 29th, 2024 11:20 AM

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our data usage has gone from 15gb to 1500gb

We have not added any new devices, changed our Internet habits, or had anything done to alter our usage. If this is the company trying to scam us into an unlimited plan, this will not fly. Our connection started in October and not even adding all the months since then would come close to 1500GB.

Question

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Updated 

1 month ago

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user_g8cmld

1 Message

6 months ago

I had the same thing happen for the month of April.  I’ve had mine since last May.  No new equipment or changes in my usage. 

2

XfinityShawn

Official Employee

 • 

1K Messages

 

user_g8cmld Since you have concerns with the data usage meter accuracy, I can recommend you call in at 1-800-934-6489, and ask the representative to transfer you to the CSA (Customer Securiy Assurance) team. The would be able to investigate this further. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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6 months ago

0

Bennybad69

Visitor

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12 Messages

they don't do anything. i have tried this. They immediately tell you its your fault.

1 month ago

0

XfinityRaul

Official Employee

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1.6K Messages

6 months ago

Hello, @user_ydllfm. Thank you for bringing your data usage concern to our attention via Forums. You're definitely in the right place to figure out a solution to this problem you're experiencing.

 

Have you by any chance checked the Xfinity app to see what device is staying connected even after powering it off? Are there any programs on any device that possibly use data in the background?

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user_ydllfm

2 Messages

Nothing has changed to cause our data usage to multiply by 10. So far 2 days into May the app shows our household having used 60 gigs. After calling about this and getting the corporate runaround nothing was fixed and we are only told to check our usage which has not changed. Our usage just miraculously had the decimal point move after 8 months. I suspect this is all as planned to gouge their customers for money after they have signed the contract. Either upgrade to unlimited or pay double every month due to their shady practices.

6 months ago

0

XfinityArmand

Official Employee

 • 

1.8K Messages

We are glad to take a closer look at this for you @user_ydllfm!  Please feel free to shoot us a private message so that we can get started.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

EG

Expert

 • 

106.9K Messages

1 month ago

The original poster has not returned. 5-month-old dead thread is now being closed.

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