Ooma Telo stopped connecting, could my Ooma be blocked by a recent gateway update or setting change this week?
I have had this Ooma box, D-Link business router, Arris Surf board gateway connected to xfinity for several years. After the recent storm a couple of nights ago, xFinity connection went down. After it came back up, now Ooma will not connect. Everything else works.
After Ooma's Teir 2 support trouble-shooting, she said I should contact gateway's manufacture and ask them how to unblock the "Ooma" IP from the gate-way-firewall. I know I am not permitted to change settings on the gateway. So here I am. The Ooma logo is fast-flashing red, and the TO INTERNET port under status is Disconnected. It does have an IP address (172.27...) assigned. OOMA Tunnel: Connected.
I have re-connected Ooma straight from Gateway (instead of my local router) and did a slow power cycle and tried multiple IP cables.
Any ideas? Any body else recently have Ooma connect issues after restarting your Arris Surfboard modem - gateway?