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user_3a0347
20th Anniversary celebration
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Visitor

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21 Messages

Monday, April 22nd, 2024 11:19 PM

Ongoing issues with my storm ready wifi device

I had received my storm ready Wi-Fi device as part of the Comcast. Rewards program. I've been having ongoing issues with the device staying active or connected. I get the air message or device needs attention. After several hours of rebooting the modem and device it will final get connected. Can someone please assist me with this matter I really love what the device stands for and it's attended use.

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4 months ago

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XfinityJorge

Official Employee

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1.5K Messages

5 months ago

 

Hello there user_3a0347 thank you for using our Xfinity Support Forums to directly contact our team with your issues with the storm ready device. We are here happy to work together to make sure this is no longer an issues. To get started can you send us a DM with your full name and service address?Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

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