Ongoing Internet Speed Issues – 100 Mbps Plan Only Delivering 5 Mbps

Hello, @user_f108k3! Thank you for coming to the community forum with your service concerns. I'm sorry to hear about these issues, and would love to see what we can do to escalate/resolve things for you! Our team is great to work with because we have many ways of troubleshooting and communicating with other teams as necessary, and it would be my pleasure to get started with you today :) I typically recommend reviewing these Connection Troubleshooting Tips first, but since you've already done quite a bit with our techs and modems, we'll be happy to take a closer look. Could you please send our team a direct message to continue?

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

@user_f108k3 @XfinitySara 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.