Visitor

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4 Messages

Thursday, October 9th, 2025

OneWifi[10040]: config.utapi s_sysevent_connect: open new sysevent fd 63

Please help. Internet drops unknown user logouts. And Wi-Fi vap reset events over 500 in a month up down up down.

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Official Employee

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3.6K Messages

1 month ago

Hey there, @user_cgrlvj, thanks for reaching out through Xfinity Forums regarding your internet connection. I work from home and rely on my connection so I understand how important it is to have reliable connection. Are you having issues with all of your devices? Are you having issues with devices that are hardwired or only wifi connections?

Visitor

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4 Messages

all of my connections. aditonally there are unknown admin logins.

Official Employee

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2.7K Messages

 

user_cgrlvj Did this recently start, or has it been an ongoing issue for some time? Was there any update to the equipment around the time it started?

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

It started as soon as I received the modem that was installed by a technician that also checked the cable to my house. 

Visitor

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4 Messages

@XfinityEricB​ can you Dm or call me?

I'm probably going to end up need a factory reset and putting it in bridge mode. I just want to be reassured that there's no security implications. 

Official Employee

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3K Messages

 

user_cgrlvj - We're here for you and ready to help! To get started, could you let us know whether you're using an XB2 or XB3 Xfinity Gateway? And, have you received alrets about unknown devices accessing your network? If you're experiencing any issues, factory restarting your gateway might resolve them — it's a quick and easy step that often helps. Below, you'll find a helpful article with step-by-step instructions to guide you through the process.

Factory reset an Xfinity Gateway (XB2 or XB3)


Also, I wanted to highlight some of the great features included with Xfinity xFi that you might find useful and help provide some addtional insights and peace of mind:

Advanced Security: Actively monitors your home network for threats and helps keep your devices safe.
Network Management: Through the Xfinity app or website, you can view connected devices, track data usage, and check security status using the Devices and People tabs.
Parental Controls & Scheduling: Easily manage screen time with features like Pause, Downtime, and custom schedules for individual devices or profiles.

Let us know how we can support you further — we're here to make things easier!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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