Hello @Gxj I hope you are having a good Wednesday, and thanks for reaching out to us on the Xfinity Forums and thank you @EG for moving the post for exposure. I am sorry to hear that your modem is no longer getting power after a storm, but we can definitely help you with some ways to get a new modem. The quickest way to get a replacement modem would be to pick one up at a local Xfinity store which you can check on the location of here. If there isn't a store close to you, or if you would prefer to have it shipped out, we can do that as well. Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary • Click the "Direct Message chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window, please add your full name and address • Press Enter to send it
EG
Expert
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112.8K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeff
Official Employee
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52 Messages
2 days ago
Hello @Gxj I hope you are having a good Wednesday, and thanks for reaching out to us on the Xfinity Forums and thank you @EG for moving the post for exposure. I am sorry to hear that your modem is no longer getting power after a storm, but we can definitely help you with some ways to get a new modem. The quickest way to get a replacement modem would be to pick one up at a local Xfinity store which you can check on the location of here. If there isn't a store close to you, or if you would prefer to have it shipped out, we can do that as well. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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