Visitor
•
2 Messages
Not Getting My Full Upload Speed
According to my plan's Facts, I should be getting around 300MB upload, but I can only get about 40 MB upload.
I am on a desktop that is using ethernet. Ethernet is connected to the modem. The coax is connected to the modem directly with no splitters. I have tried resetting the modem.
Can someone help me get better upload speed?
Accepted Solution
user_wqot0q
Visitor
•
2 Messages
8 hours ago
It appears that my modem is too old to get the full upload speed. Xfinity support said I could buy a new one or they could send me a new one for free.
Modems that I was told should work would include: Hitron CODA56, Netgear CM3000, ARRIS G54, ARRIS S34, Ubiquiti UCI.
Also, there own routers: XB7 or XB8.
0
0
XfinityJeff
Official Employee
•
640 Messages
2 days ago
Good morning @user_wqot0q, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. As someone that works from home and has a lot of Teams meetings, I can understand the need for fast upload speeds, and you have come to the right place for assistance with this. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
0
EG
Expert
•
115.9K Messages
1 day ago
@user_wqot0q @XfinityJeff
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
0