Not Getting Full Upload Speed

@XfinityMarshante​ 

thanks for responding!

Ethernet hardwired directly to the modem/xfinity gateway. 

The coax is connected to the modem/xfinity gateway directly, connected from the coax outlet on the wall. No splitters. 

@seane3, thanks for those details. What was the upload speed you were expecting? In most areas, with the Gigabit service, 35Mbps is standard unless you're in a location that is upgraded for enhanced speeds. 

I was expecting what was written out to me when I signed up for the service and typed in my address, which is what I screenshot and posted. After I enter my address, it state the typical upload speed I can expect  is 117.37 Mbps. Now, I'm not expecting to consistently get those speeds, but I'm not even getting half of that speed, 100% of the time.

@seane3 Thank you for the screenshot. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.