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Tuesday, October 8th, 2024 1:59 AM

Not getting close to rated speed, even worth upgrading to X2?

I am currently signed up for gigabit, but I dont get anywhere near the rated speeds. My best download is around 650Mbps, and upload is 40-50. I would love to upgrade to X2 but im not sure ill actually get any faster. 

Current Modem is a Netgear CM2050V.

Thanks

Official Employee

 • 

1.7K Messages

2 months ago

Thank you so much for using our Forums user_9fiucx and our team is here happy to look into your speed concerns. To get started can you send us a DM with your name and address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

2 Messages

Message Sent, thank you

Expert

 • 

107.1K Messages

1 month ago

@user_9fiucx @XfinityJorge 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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