2 Messages
Not getting close to rated speed, even worth upgrading to X2?
I am currently signed up for gigabit, but I dont get anywhere near the rated speeds. My best download is around 650Mbps, and upload is 40-50. I would love to upgrade to X2 but im not sure ill actually get any faster.
Current Modem is a Netgear CM2050V.
Thanks
XfinityJorge
Official Employee
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1.7K Messages
2 months ago
Thank you so much for using our Forums user_9fiucx and our team is here happy to look into your speed concerns. To get started can you send us a DM with your name and address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
•
107.1K Messages
1 month ago
@user_9fiucx @XfinityJorge
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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