Visitor
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1 Message
Not getting 2gig speeds with UCI
I'm getting only 2.07Gbps download but only 20Mbps upload on my new "Next Gen Tier" modem of Ubiquiti UCI that I had installed last night. I'm on the Gigabit x2 plan. I am using a 2.5GbE port on my UDM-SE.
Ubiquiti UCI is a certified Next-Gen Mid-Split modem. I believe I am currently provisioned on a legacy bootfile capping my upload at 20 Mbps. Can you please push the Next-Gen / Mid-Split Gigabit x2 bootfile to my modem so I can get my plan's full upload speed?
Thanks!
XfinityJeff
Official Employee
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1.3K Messages
1 month ago
Good morning @user_p0ob8l, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the upload speed, but you have come to the right place for assistance with this issue. I see you have already sent us a direct message, so we will work with you there. For future reference, please keep in mind that sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums, is a violation of Forum Guidelines.
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EG
Expert
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122.4K Messages
1 month ago
@user_p0ob8l @XfinityJeff
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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