Can anyone help me figure out why I'm still capped at 40Mbps even though my plan 200Mbs upload. Restarted Modem multiple times still no luck. Please Help!
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| Frequency Start Value |
| This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect. |
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| Startup Procedure |
| Procedure |
Status |
Comment |
| Acquire Downstream Channel |
675000000 Hz |
Locked |
| Connectivity State |
OK |
Operational |
| Boot State |
OK |
Operational |
| Security |
Enabled |
BPI+ |
| IP Provisioning Mode |
Honor MDD |
IPv6 only |
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| Downstream Bonded Channels |
| Channel |
Lock Status |
Modulation |
Channel ID |
Frequency |
Power |
SNR |
Correctables |
Uncorrectables |
| 1 |
Locked |
QAM256 |
44 |
675000000 Hz |
-1.8 dBmV |
40.5 dB |
0 |
0 |
| 2 |
Locked |
QAM256 |
13 |
489000000 Hz |
1.8 dBmV |
44.1 dB |
0 |
0 |
| 3 |
Locked |
QAM256 |
14 |
495000000 Hz |
1.8 dBmV |
44.1 dB |
0 |
0 |
| 4 |
Locked |
QAM256 |
15 |
501000000 Hz |
1.1 dBmV |
43.7 dB |
0 |
0 |
| 5 |
Locked |
QAM256 |
16 |
507000000 Hz |
1.3 dBmV |
43.8 dB |
0 |
0 |
| 6 |
Locked |
QAM256 |
17 |
513000000 Hz |
1.6 dBmV |
44.0 dB |
0 |
0 |
| 7 |
Locked |
QAM256 |
18 |
519000000 Hz |
0.6 dBmV |
43.5 dB |
0 |
0 |
| 8 |
Locked |
QAM256 |
19 |
525000000 Hz |
0.6 dBmV |
43.4 dB |
0 |
0 |
| 9 |
Locked |
QAM256 |
20 |
531000000 Hz |
1.3 dBmV |
43.7 dB |
0 |
0 |
| 10 |
Locked |
QAM256 |
21 |
537000000 Hz |
0.7 dBmV |
43.4 dB |
0 |
0 |
| 11 |
Locked |
QAM256 |
22 |
543000000 Hz |
0.1 dBmV |
43.0 dB |
0 |
0 |
| 12 |
Locked |
QAM256 |
23 |
549000000 Hz |
0.4 dBmV |
43.2 dB |
0 |
0 |
| 13 |
Locked |
QAM256 |
24 |
555000000 Hz |
0.4 dBmV |
43.1 dB |
0 |
0 |
| 14 |
Locked |
QAM256 |
25 |
561000000 Hz |
-0.3 dBmV |
42.7 dB |
0 |
0 |
| 15 |
Locked |
QAM256 |
26 |
567000000 Hz |
0.3 dBmV |
43.1 dB |
0 |
0 |
| 16 |
Locked |
QAM256 |
27 |
573000000 Hz |
0.7 dBmV |
43.3 dB |
0 |
0 |
| 17 |
Locked |
QAM256 |
28 |
579000000 Hz |
-0.1 dBmV |
42.9 dB |
0 |
0 |
| 18 |
Locked |
QAM256 |
29 |
585000000 Hz |
-0.1 dBmV |
42.8 dB |
0 |
0 |
| 19 |
Locked |
QAM256 |
30 |
591000000 Hz |
0.3 dBmV |
43.1 dB |
0 |
0 |
| 20 |
Locked |
QAM256 |
31 |
597000000 Hz |
-0.3 dBmV |
42.8 dB |
0 |
0 |
| 21 |
Locked |
QAM256 |
32 |
603000000 Hz |
-0.7 dBmV |
42.6 dB |
0 |
0 |
| 22 |
Locked |
QAM256 |
33 |
609000000 Hz |
-0.1 dBmV |
43.0 dB |
0 |
0 |
| 23 |
Locked |
QAM256 |
34 |
615000000 Hz |
-0.3 dBmV |
42.8 dB |
0 |
0 |
| 24 |
Locked |
QAM256 |
35 |
621000000 Hz |
-0.8 dBmV |
42.5 dB |
0 |
0 |
| 25 |
Locked |
QAM256 |
36 |
627000000 Hz |
-0.3 dBmV |
42.9 dB |
0 |
0 |
| 26 |
Locked |
QAM256 |
37 |
633000000 Hz |
-0.3 dBmV |
42.8 dB |
0 |
0 |
| 27 |
Locked |
QAM256 |
38 |
639000000 Hz |
-0.7 dBmV |
42.6 dB |
0 |
0 |
| 28 |
Locked |
QAM256 |
39 |
645000000 Hz |
-0.6 dBmV |
42.8 dB |
0 |
0 |
| 29 |
Locked |
QAM256 |
40 |
651000000 Hz |
-0.5 dBmV |
42.7 dB |
8 |
0 |
| 30 |
Locked |
QAM256 |
41 |
657000000 Hz |
-1.0 dBmV |
42.5 dB |
7 |
0 |
| 31 |
Locked |
QAM256 |
42 |
663000000 Hz |
-1.2 dBmV |
42.4 dB |
10 |
0 |
| 32 |
Locked |
QAM256 |
43 |
669000000 Hz |
-1.3 dBmV |
42.3 dB |
0 |
0 |
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| Upstream Bonded Channels |
| Channel |
Lock Status |
US Channel Type |
Channel ID |
Symbol Rate |
Frequency |
Power |
| 1 |
Locked |
ATDMA |
3 |
5120 Ksym/sec |
29200000 Hz |
38.5 dBmV |
| 2 |
Locked |
ATDMA |
2 |
5120 Ksym/sec |
22800000 Hz |
37.8 dBmV |
| 3 |
Locked |
ATDMA |
1 |
5120 Ksym/sec |
16400000 Hz |
37.3 dBmV |
| 4 |
Locked |
ATDMA |
4 |
5120 Ksym/sec |
35600000 Hz |
39.5 dBmV |
| 5 |
Not Locked |
Unknown |
0 |
0 |
0 |
0.0 dBmV |
| 6 |
Not Locked |
Unknown |
0 |
0 |
0 |
0.0 dBmV |
| 7 |
Not Locked |
Unknown |
0 |
0 |
0 |
0.0 dBmV |
| 8 |
Not Locked |
Unknown |
0 |
0 |
0 |
0.0 dBmV |
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| Downstream OFDM Channels |
| Channel |
Lock Status |
Profile ID |
Channel ID |
Frequency |
Power |
SNR / MER |
Active Subcarrier
Number Range |
Unerrored
Codewords |
Correctable
Codewords |
Uncorrectable
Codewords |
| 1 |
Locked |
0 ,1 ,2 ,3 |
193 |
957000000 Hz |
-10.82 dBmV |
35.0 dB |
148 ~ 3947 |
601936426 |
458645718 |
778806 |
| 2 |
Not Locked |
0 |
0 |
0 Hz |
0 dBmV |
0 dB |
0 ~ 4095 |
0 |
0 |
0 |
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| Upstream OFDMA Channels |
| Channel |
Lock Status |
Modulation / Profile ID |
Channel ID |
Frequency |
Power |
| 1 |
Locked |
12 ,13 |
41 |
36200000 Hz |
35.5 dBmV |
| 2 |
Not Locked |
0 |
0 |
0 Hz |
0 dBmV |
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XfinityJanelle
Official Employee
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1.5K Messages
1 year ago
Hi @Asav Thank you for reaching out on the Xfinity Community Forums. We are happy to look into this for you and see why the upload is still at 40Mbps.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
•
110.6K Messages
1 year ago
@Asav @XfinityJanelle
Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
1
EG
Expert
•
110.6K Messages
1 year ago
@Asav
Aha ! Glad you got it squared away ! Thanks for the update ! Now closing your solved topic.
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