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user_88209o
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09/19/2026 6:57 AM

No WPS option in Admin tool

I also have an XB10 and cannot activate or find a WPS section or option in the Admin tool. Is there a way to get this added somehow?

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19 days ago

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user_shay1

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1 month ago

I am having the same issue. And then when I go to try to do the 'short press' found in another thread, nothing happens either (no blue light shows up). Very frustrating! Trying to get a printer set up.

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XfinityAirelle

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user_shay1 We definitely understand how frustrating that can be, especially when you’re just trying to get your printer connected! Are you able to see your Xfinity WiFi network as an available option during the printer’s setup, or does the printer only give you the option to connect using WPS?
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1 month ago

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XfinityChristy

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1 month ago

 

user_88209o Hello and thank you for reaching out via our Xfinity Community Forums. The XB10 does support WPS, but it's pretty common not to see a WPS option in the Admin Tool. Try pressing the button on the gateway for 2-3 seconds to start pairing mode. If that doesn't do the trick, a quick reboot is worth a shot.

If you're still having trouble, let us know what device you're trying to connect and we'll be happy to help out!

 

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user_tkai0x

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A quick press does not activate WPS, there are no blue blinking lights, and there is no option on the admin Wifi page to enable WPS. Very VERY unhappy.

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21 days ago

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user_tkai0x

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As such there is no way to wirelessly connect my HP Laser Printer. All worked well -- including on Xfinity Internet -- until this XB10 arrived. In addition, this router constantly loses connection.

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21 days ago

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XfinityChristy

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3.2K Messages

 

user_tkai0x I'm sorry to hear you've had this experience. I'd love the opportunity to take a closer look and see how I can help.

When you have a moment, please send me a Direct Message with your full name and service address, and I'll get started reviewing the account for you.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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19 days ago

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EG

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122.4K Messages

19 days ago

@user_88209o @XfinityChristy 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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