No wifi for a month

On may 10th some terrible storms came through and  interrupted my WiFi service my xfinity mobile cell phone service was also moving slow. Since that date I have suffered from slow cell phone speeds and no WiFi. We have had 4 technicians come to our home, I've spoken with 4 tech service reps who have all told me that it was my router that was the problem. Despite a technician confirming that it wasn't my router that it was a line issue.

Since all of this has begun I have had to use my cell phone as a hotspot which uses my data. Although I pay for unlimited data apparently I still have a data cap which I have reached and that's why xfinity has slowed my speeds down knowing I still don't have any WiFi.

Its has taken me this entire time without WiFi to get a simple credit on my WiFi bill. And they still haven't credited the entire bill. Some of their customer service reps were completely rude and refused to credit my account. Telling me that I will pay my bill and the transferring me to the bill pay line when I requested a supervisor.

I have 3 young children one of whom has  ASD. Him not having WiFi severely disrupts his routine and he is capable of understanding that we don't have WiFi or that I can't use my hotspot all day. I feel like I've been very patient but clearly me not having WiFi isn't as important than the richer neighborhoods because they all have had their services restored within a week of the storm on may 10th. Some people never lost services.