No upload speed change - Purchased Coda56 after xfinity email "Replace your internet equipment to enjoy faster upload speeds"

@XfinityBenny​ No change in speed.  Do i need to do what user_noname linked to  and check firmware on the modem and see what channels the modem finds/has access to?

I recall checking channels once on my previous modem, but not sure how coda56 does it.  

Is it possible the upload speed email was sent to me, but it is not available in my neighborhood?  The reddit link above says Seattle.  I am in the same county as Seattle, but there are many cities in the county, so if the cities south of Seattle but still in King County are not on the high speed upload yet this might be premature.  

I can always double-check for us @Lord_peppe. There are other factors that would affect availability, such as being on a "legacy" plan like Blast! Pro+ and Performance Select, for example, instead of the newly updated X1 tiers. 

I ask that you reach out privately so we can cover the details of your account and plan. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

Thanks for the responses.

My plan says:

Upload speeds: up to 5 Mbps

So the upload speeds require a plan and equipment upgrade?  not just an equipment upgrade like the xfinity email suggested?

@Lord_peppe - Yes, all these eligibility requirements have to be met to get the "Next Gen Speed Tier"!

Customers will not receive faster upload speeds if they:

• Do not reside in a Enhanced Speed market
• Have Internet Essentials/Internet Essentials Plus or Prepaid Internet
• Customer owned and managed (COAM) modems that are not the approved list at this time
• Have an XB2 or XB3 Xfinity Gateway
• Are on a Legacy speed tier* (examples include Blast! Pro+, Performance Select, etc. -- some exclusions apply)

*Some Legacy speed tiers are eligible and will be broken down per division

@Lord_peppe Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.