defunctamygdala's profile

New Poster

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6 Messages

Wed, Sep 15, 2021 7:27 PM

No service - restarting/powercycling not resolving issue

Hello, so I am having problems with my service. It has been pretty stable until yesterday, when there was an unplanned outage in my area. After that, it stabilized.

But today there was suddenly no downstream/upstream traffic between my modem and Xfinity. I have tried power-cycling, but it has not fixed the issue.

I have a Motorola MB8611, and I am also trying to figure out whether the issue is with the modem or upstream.

Responses

Official Employee

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191 Messages

1 m ago

Hi there!  Thanks so much for creating a post about this issue and alerting us to your issue!  We fully understand the need for service that functions seamlessly and are committed to providing you with the best experience with your service!  Reaching out to Xfinity here on our Community Forum is the best way to alert us so that we can have this resolved for you.  We did receive your PM and will be following up with you there momentarily!  Thanks!

EG

Expert

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89.6K Messages

1 m ago

@defunctamygdala 

Are the "Downstream", the "Upstream", and the "Online" indicator lights on the MB8611 lit steadily ?

(edited)

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