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No longer receiving access to Sony or Playstation websites.
If there is customer support that visits this post, I beg of you, please read and do not post a cookie cutter response.
Since 11/2, I have lost access to a Sony/Playstation services. I can not directly maintain a connection. It is intermittent. I am failing various tests.
I have proceeded to follow all of these steps.
In terms of troubleshooting:
System restore, Cache clear, network settings deleted in PlayStation 5. All on most recent firmware.
When testing Test Internet connection on PlayStation 5 or speed test. PlayStation 5 will exhibit expected/normal behavior. **** One could argue that this is issue to troubleshoot with Sony. However see below…. ****
Same behavior is exhibited on Apple Mac OS and Windows OS environment. When loading domain names listed with PlayStation. It’s almost like in all devices multiple attempts accessing the domain/IP is required.
Port forwarding is enabled within the gateway can provide IP (not publicly.)
Xfi Advanced security is turned off.
IP of PlayStation has DMZ on.
On PlayStation 5 primary DNS and Secondary DNS have been set to Google domains IPv4 and Default Gateway or specific to gateway. MTU set to recommendation of Sony. (1500)
On top of all of this, I still can't the proper services.
I am having the same issue as this post
Whenever I try to ping sony.com or playstation.com from my computer, I receive no response. the tracert function is also timing out.
To summarize, I have access to various internet websites, but comcast is preventing me from visiting SONY and PLAYSTATION
XfinityChelseaB
Official Employee
•
1.6K Messages
1 year ago
Hello @anotheruser123, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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