C

Visitor

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4 Messages

Sunday, May 25th, 2025 9:59 PM

No light on Xfinity Gateway but service is working fine

Hello,

I recently activated my new Xfinity WiFi and Gateway. However, during activation, I did not see the proper lights that the app was asking for. Some did appear, but not the correct ones in the end. However, when proceeding, my service seemed to activate fine anyway and is working now. I'm wondering though if there is some potential issue wit the service given that I cannot see any solid light on the Gateway while it is on (only a few initial orange and green startup lights). Is this something to be concerned about? It would be great to have someone check my account to see if everything is properly set up if possible. 

Thanks very much.

Official Employee

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1.9K Messages

23 days ago

Thank you for visiting our official Xfinity Forums Community support page @capmc023. We would be more than happy to go through a few steps to see if we can assist getting your modem online. If the LED is not solid white, we would not be able to communicate and perform test. That is because it does not have a connection to the Xfinity network.

 

Could you please visit our 'What the lights on your Xfinity Gateways mean' support page and let us know what the modem is currently doing? We hope to hear from you soon. 

Visitor

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4 Messages

Hi there, the modem currently is not displaying any lights on it, but the WiFi is working fine from the device. Is this still a cause for concern or no?

Official Employee

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3.3K Messages

Are you connected to your network or another network? @capmc023

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

@XfinityDena​ I am connected to my home network. 

Official Employee

 • 

2.2K Messages

 

capmc023 You can always check the status of your connection in the Xfinity app under the WiFi section. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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