1 Message

Friday, March 17th, 2023 2:07 AM

No IPv4 assinged

​​I have an Xfinity modem/router and it is not receiving an IPv4 after they did maintenance today. It is receiving an ipv6, I can see it in the Gateway>connections>wan network menu but not an IPv4 ​​

​if it helps I can access Google,YouTube, Facebook but no other websites. ​

Official Employee


609 Messages

7 days ago

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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