Good morning @user_ktd3ql, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the Internet and the TV service, but you have come to the right place for assistance with this issue. Can you tell us what the light on the modem is doing, and if you are getting an error on the TV?
EG
Expert
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121K Messages
3 days ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
https://www.xfinity.com/support/articles/check-service-outage
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityJeff
Official Employee
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1.3K Messages
1 day ago
Good morning @user_ktd3ql, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the Internet and the TV service, but you have come to the right place for assistance with this issue. Can you tell us what the light on the modem is doing, and if you are getting an error on the TV?
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