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user_arrpot
1st Topic

Visitor

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Tuesday, March 10th, 2026 4:34 PM

No Internet

Our modem has an orange flashing light and our Internet stopped working. There's no outage and the Xfinity app had me check all connections and unplug the modem. Nothing worked. 

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Updated 

3 hours ago

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XfinityPeterH

Official Employee

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2.6K Messages

3 hours ago

 

user_arrpot We are here to help you. Please send us your full name and complete address via our DM. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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EG

Expert

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116.6K Messages

3 hours ago

@user_arrpot @XfinityPeterH 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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