Hello, @user_w5u203! I am so sorry to hear that you've been without service. Thank you for coming to the Xfinity Community Forum for help. Our team is awesome to work with, and I would be happy to see what we can do to figure this out! First, have you recently reviewed these Connection Troubleshooting Tips? That is a great place to start, especially since it may be something as simple to track as a known interruption or issue affecting your area. Please let me know if that helps, and if you notice anything that can be adjusted on your end. Otherwise, we may have to take a closer look at things, which we're happy to do :)
XfinitySara
Official Employee
•
2.1K Messages
27 days ago
Hello, @user_w5u203! I am so sorry to hear that you've been without service. Thank you for coming to the Xfinity Community Forum for help. Our team is awesome to work with, and I would be happy to see what we can do to figure this out! First, have you recently reviewed these Connection Troubleshooting Tips? That is a great place to start, especially since it may be something as simple to track as a known interruption or issue affecting your area. Please let me know if that helps, and if you notice anything that can be adjusted on your end. Otherwise, we may have to take a closer look at things, which we're happy to do :)
0
0
EG
Expert
•
114.7K Messages
27 days ago
Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
0
0