Hey @PensFan1010 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your internet connection. I would be more than happy to offer my assistance looking into this further for you. Have you attempted to power cycle the modem? Are you getting an error? What are the lights looking like on the modem?
EG
Expert
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111.8K Messages
4 days ago
Have you first tried power-cycling / re-starting the modem / gateway by unplugging it for a minute ?
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XfinityJanelle
Official Employee
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1.7K Messages
2 days ago
Hey @PensFan1010 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your internet connection. I would be more than happy to offer my assistance looking into this further for you. Have you attempted to power cycle the modem? Are you getting an error? What are the lights looking like on the modem?
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0
EG
Expert
•
111.8K Messages
2 days ago
@PensFan1010
Did the power cycle operation work ?
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