No internet servive - app says disconnected

First. Please try starting here if you wish;

https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9 

@user_jvragn I am sorry to hear your services aren't working and questions over the billing. I would be happy to take a look at the account and see what is going on. 

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

@user_jvragn 

Did you have a chance to see if any of those tips apply? Please respond right here in your topic on these public help forums. Thank you.